Complaints.

We want every client to be happy with how we've helped them. If something hasn't gone right, we want to hear about it, and we'll work with you to fix it.

Last updated November 2026

Talk to us first

Most concerns can be sorted out with a quick conversation. If you have a problem, please contact Hayden directly and we'll do our best to resolve it straight away.

How to make a complaint

You can make a complaint by phone or email. There's no cost to make a complaint.

Phone
0489 030 621
Email
hayden@fund360.com.au

To help us look into it quickly, please include:

  • your name and the best way to contact you;
  • what your complaint is about, and the dates involved;
  • any documents or correspondence that may help; and
  • what you'd like us to do to resolve it.

You can also raise a complaint with our credit licensee, Viking Asset Aggregation Pty Ltd (Australian Credit Licence 543046), by emailing complaints@vikingmoney.com.au or writing to Complaints Officer, Viking Money, Level 4, 489-505 Toorak Road, Toorak VIC 3142.

What happens next

  1. We acknowledge your complaint within one business day of receiving it, or as soon as practicable after that.
  2. We look into it fairly and objectively. We may contact you for more information, and we'll keep you updated on our progress.
  3. We give you our final response in writing within 30 calendar days, explaining our decision and the reasons for it.

If we can't respond within 30 days, for example because the complaint is complex, we'll write to you before the 30 days are up to explain why, and tell you about your right to go to AFCA.

If you're still not satisfied

If you're not happy with our final response, or we haven't responded within 30 days, you can contact the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. Time limits may apply, so it's best to act promptly.

Website
www.afca.org.au
Email
info@afca.org.au
Phone
1800 931 678 (free call)
Post
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Member no.
118888

Need help?

If you need help making a complaint, let us know and we'll assist. If you need an interpreter, you can contact the Translating and Interpreting Service (TIS National) on 131 450. If you're deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.

You can also read our Credit Guide for more about how we work.

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